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GENERAL CONDITIONS OF SALE AND USE
Preamble
These general conditions of sale are applicable to all purchases of items concluded remotely:
a) or by phone with the designer Isabelle Weislo
b) or through its website identified by the domain name www.isabelle-weislo.com (hereinafter the "Site")
Isabelle Weislo is a micro-enterprise registered with the Chambre des Métiers under siret number 524 810 348. By accepting the General Conditions of Sale, and by clicking on "Validate", you definitively confirm your order.
Isabelle Weislo can update and modify the general conditions of sale at any time. The version of the GTC applicable to any sale is the one appearing online on the site www.isabelle-weislo.com at the time of the Order or by telephone. Consequently, the fact of placing an Order constitutes full and unreserved acceptance of the GTCS by the Customer by clicking on the button
1. ORDERS
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Order by phone from designer Isabelle Weislo
Orders can be taken by phone with the designer Isabelle Weislo at + 33 (0) 6 63 41 36 90, Monday to Saturday from 10 a.m. to 7 p.m. (except public holidays).
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An order confirmation email will be sent to the customer (who will have sent their email address). The customer will also be sent a link to make the payment by credit card via the I-Zettle terminal of the company Isabelle Weislo.
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Upon authorization of the debit of the Customer's bank account by his bank, his order is validated and will be processed within the time limits indicated on the confirmation email.
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Any order placed in this context commits the Customer.
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Custom order from designer Isabelle Weislo
The processing of a tailor-made order with supporting estimate, only takes place after payment of a deposit of 30%. After validation of your order, you will receive an email confirming its registration, with a summary of the items ordered and the delivery address.
Order via the website www.isabelle-weislo.com
Ordering on the site
The order on the site is validated once all the fields have been completed by the customer and the "Validate" button. Isabelle Weislo will acknowledge receipt of the order as soon as it is validated by email. (The customer accepts the use of his e-mail address for this purpose).
The Customer must verify the accuracy of his selection before confirming his order. At the end of the ordering process described above and after having accepted all of these general conditions of sale, the Customer clicks on "VALIDATE".
Order refusal
Purchases made on the Site or by telephone are reserved for Customers for their own use (or gifts) and not for resale. In accordance with the provisions of Article L. 121-11 of the Consumer Code, Isabelle Weislo will be entitled to refuse any abnormal order exceeding the number of authorized Items, namely:
- eight (8) Items per order; and or
- two (2) identical items ordered during a period of thirty (30) calendar days, all colors and sizes combined.
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Isabelle Weislo will also be entitled to refuse any order placed by a Customer with whom there is a dispute relating to the payment or delivery of a previous order; or not in accordance with these general conditions of sale.
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If Isabelle Weislo finds that the order does not meet these general conditions of sale, he will inform the Customer either directly on the Site, or by telephone or by e-mail. If the Customer fails to correct any items that are incorrect or contrary to these general conditions of sale appearing in their order with Isabelle Weislo within 5 calendar days of the notification referred to above, Isabelle Weislo reserves the right to simply cancel the order as well as the payment.
2. PRODUCTS
Isabelle Weislo's vocation is to offer for sale her own jewelry made in her workshop, within the limits of available stocks. These products are those listed for sale on the day of consultation by the user. When the product is unavailable, it is displayed on the site, otherwise, in the event of an error, Isabelle Weislo undertakes to notify the customer by email as soon as possible. If the product has already been paid for, Isabelle Weislo undertakes to reimburse the customer for the price of the item.
The products offered for sale are described and presented with the greatest possible accuracy (size, weight, material, finish of the jewel). However, if errors or omissions may have occurred in this presentation, Isabelle Weislo cannot be held liable. The photographs and texts illustrating the products do not enter into the contractual field.
Item prices
The prices are indicated in Euros including all taxes, excluding shipping costs. The company Isabelle Weislo is not subject to VAT - VAT not applicable, article 293B of the CGI.
The prices invoiced are those in force on the date of the order, subject to the availability of the Items ordered at that time.
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3. PAYMENT AND SECURITY OF TRANSACTIONS
In the event that, for any reason whatsoever (opposition, refusal of the issuing center, etc.), the debit of the sums due by the Customer would prove to be impossible, the sale would be immediately resolved and the purchase process immediately canceled. by Isabelle Weislo
Payment by credit card
In order to ensure payment security, the site www.isabelle-weislo.com uses the secure payment service of Sumup or paypal; Payment will be made only in Euro, on the Internet on the site www.isabelle-weislo.com by Credit Card (Blue, Visa, Eurocard / Mastercard) or by the user's paypal account.
To this end, the Customer confirms when ordering by telephone, and guarantees to Isabelle Weislo when ordering via the Internet, that he is personally the holder of the bank card used to pay for the order and that the name and first name appearing on this bank card are his. Then the Customer communicates, either by telephone or in a secure environment on the Internet, the number and expiration date as well as the numbers of the visual cryptogram appearing on his bank card.
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The transaction is then carried out by the Customer according to banking security standards. Authentication is specific to each bank. Both by telephone and on the Site, by providing their bank card number and / or bank details, the Customer accepts in advance and unconditionally that Isabelle Weislo proceeds with the secure transaction and authorizes in advance his bank to debit his account at the view of the records or statements sent by Isabelle Weislo, even in the absence of signed invoices by the holder of the bank card used.
Payment by Paypal
Isabelle Weislo accepts payments made through Paypal (with the exception of orders by phone).
When confirming the order, if the Customer chooses the "Paypal" payment option, they will be redirected to the "Paypal" platform.
The Customer will be required to connect to his “Paypal” account using his contact details. If he does not have a PayPal account, he can create one. Once the customer has made the validation of his order with "Paypal", the Customer will be redirected to the confirmation page of isabelle-weislo.com
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The order can only be shipped after verification of the method of payment, receipt of the authorization to debit the Customer's credit card or confirmation from Paypal, verification of the compliance of the order with these general conditions of sale. and the availability of the Item (s).
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In any case, Isabelle Weislo reserves the right to refuse any order or any delivery in the event of total or partial non-payment of an order, a payment by bank card refused or for reasons other than Isabelle Weislo will explain to his client. The responsibility of Isabelle Weislo can then in no case be engaged in this respect.
When the order is validated, the payment request is routed in real time to the secure electronic payment manager. The electronic payment manager issues an electronic certificate.
4. DELIVERY
Isabelle Weislo declines all responsibility in the event of a delay or absence of delivery originating from the transmission of erroneous or incomplete elements concerning the delivery address which will have been provided when ordering.
Delivery in France
The delivery of articles for France is made by Letter Followed mail. If you want another delivery method, you must mention this when ordering.
Delivery outside France
Deliveries abroad are carried out by La Poste by Letter Followed International and are subject to the rates below, which vary according to the weight of the object to be delivered.
Weight
Rates Letter followed to international2 2020
Rates Letter followed to international 2021
Up to 20 g
€ 3.90
€ 4.00
Up to 100 g
€ 5.30
€ 5.50
Up to 250 g
€ 9.50
€ 10.00
The amount of the delivery costs of the products ordered will be indicated on the site to the customer after he has chosen his delivery destination and before acceptance of the order, and will be repeated in the confirmation email sent by the seller to the customer.
Shipping time in France and outside France:
Orders are shipped within 72 hours of order validation by the customer.
According to the services of La Poste, the delivery time for a Followed Letter is 2 days for metropolitan France and about 3 days for the main European cities (indicative times of course which does not bind Isabelle Weislo at all).
For reasons, in particular of security, Isabelle Weislo will not process orders for which the delivery or invoicing is addressed to a post office box. For security reasons also, deliveries to a hotel or a student residence will only be possible if the delivery is made with proof of hand delivery.
The Customer has the option of having his order delivered to another natural person in the Delivery area, for example as part of a gift.
The delivery of the order will take place, after recording of the payment equal to the amount of the recorded order, to the delivery address indicated by the Customer during the ordering process. To this end, the latter undertakes to have communicated an exact delivery address to Isabelle Weislo.
The delivery of the ordered items will take place:
- either on the date or within the period indicated to the Client by Isabelle Weislo,
- or, within the time limits of which the Customer will be notified in advance in the event of temporary unavailability of the item accepted by the Customer: (i) at the time of his order by telephone; (ii) when adding an Item to his “Basket” as well as before accepting his order.
TARIFFS
Any order placed on the site and delivered outside of France may be subject to possible taxes and customs duties which are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are his responsibility.
Isabelle Weislo is not required to verify and inform her customers of customs duties and applicable taxes. To know them, it is up to the customer to obtain information from the competent authorities in his country.
Disputes / APPLICABLE LAW The language of these general conditions of sale is French. This contract is subject to French law. And in the event of a dispute with a customer, the French courts will have sole jurisdiction.
5. SATISFIED OR MONEY BACK
The Customer has a right of withdrawal within 14 days of receipt of the articles, in accordance with the provisions of Articles L. 221-18 et seq. Of the Consumer Code:
- for this, he is asked to send an e-mail to contact@isabelle-weislo.com with the explicit subject of this letter: "Request for Withdrawal".
Isabelle Weislo will send the customer an acknowledgment of receipt by email with a form to be completed expressly mentioning the withdrawal to be sent to contact@isabelle-weislo.com , without having to justify reasons.
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It will then be up to the Customer to return the Items delivered at his expense to Isabelle Weislo who will have sent him the return address via the form.
The customer is recommended to keep any proof of this return, which assumes that the Items are returned by the Customer by letter sent, or by any other means giving a certain date.
In any event, the return (or exchange) of the delivered Items must be made by the Customer:
- within 14 days of exercising his right,
- in their complete original packaging and accompanied by the duly completed return slip.
Items not returned or returned incomplete, spoiled, damaged, deteriorated, soiled or in any other condition which would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the customer.
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Reimbursement of the invoiced price of returned Items will be made using the payment method used to pay for the order, no later than 14 days following receipt by Isabelle Weislo of said Items. Pursuant to article L.221-24 of the Consumer Code, additional costs paid by the Customer and linked to the choice of a specific delivery method will not be reimbursed.
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Moreover, in the case of a gift, the right of withdrawal remains for the exclusive benefit of the Customer and can in no case be exercised by the recipient of the gift.
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Right of withdrawal of personalized products
The Customer acknowledges having been informed and accepting that he does not have such a right of withdrawal, in accordance with Article L. 221-28 3e of the Consumer Code, for personalized products, made according to and / or on his request, or retouched.
EXCHANGE
In the event of an exchange request, the customer is asked to send an email to contact@isabelle-weislo.com with the explicit subject of this email: "Exchange request".
In his request, the customer must specify the item (s) he wishes to receive in exchange for his order.
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Isabelle Weislo will send the customer an acknowledgment of receipt by email with a form to be completed expressly mentioning the exchange request and to be returned by email to: contact@isabelle-weislo.com
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Personalized items, made according to and / or on request, or retouched cannot be exchanged.
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If the amount of the Item (s) chosen as a replacement has a value greater than the amount of the Item (s) returned, the Customer must pay the price difference in accordance with these general conditions of sale.
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If the amount of the Item (s) chosen as a replacement has a value lower than the amount of the Item (s) returned, the price difference will be reimbursed by Isabelle Weislo (it being reminded that for gifts, only the customer who bought the gift can request a refund and have their bank account credited.
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In the event of an exchange, the transport costs of the second delivery are the responsibility of the customer depending on the delivery method chosen. In the event of an exchange, the new sale will be subject to these general conditions of sale in force at the time of the exchange.
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As part of its commercial exchange policy proposed under this article, Isabelle Weislo reserves the right to refuse an exchange beyond two (2) successive orders.
The exchange of the item (s) is subject to the availability of said Item (s) on the Site or in the store. In case of unavailability of the Item within the framework of the exchange, a refund of the item will be made.
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6. COMMERCIAL GUARANTEE
All the products offered by Isabelle Weislo on her website benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-conformity of a product sold, it can be returned to Isabelle Weislo who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made by email to contact@isabelle.weislo.com with the subject: "exchange request" or "refund request" within thirty days after delivery .
The guarantees do not apply to normal wear and tear of certain parts or in the event of misuse or lack of maintenance.
7. PROTECTION OF PRIVACY
Isabelle Weislo undertakes to respect the privacy of Customers.
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The Customer undertakes that all of the information communicated to Isabelle Weislo in the context of the order complies with these general conditions of sale, complete, exact and up to date. Failing this, Isabelle Weislo reserves: (i) the right to cancel the order as well as the payment altogether or, (ii) to make them subject to the communication, by the Customer, of any proof of the information and addresses communicated, to ensure their existence and accuracy.
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The provision of personal data marked as mandatory (*) is necessary for Isabelle Weislo for the processing and delivery of orders as well as for the preparation of invoices. This information is intended for Isabelle Weislo and her service providers involved in the execution of the order. For more information on the use of data by Isabelle Weislo, the Client is invited to read the information available in the Privacy Policy.
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It is recalled that the Customer has the right to access, modify, rectify and delete personal data concerning him. To exercise these rights, the Customer can send a message accompanied by proof of identity to: contact@isabelle-weislo.com
More specifically, the Customer is informed that his personal data may be transmitted or collected directly by:
banking establishments which are intermediaries for the payment of orders, or Paypal
La Poste, for the delivery of his order
Please note that these partners apply their own privacy policy.
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8. RETENTION OF OWNERSHIP
Isabelle Weislo retains ownership of the Articles until full payment has been received by Isabelle Weislo. On the other hand, the Customer assumes the risks (in particular related to loss, theft or deterioration) concerning the Items delivered from the moment they are delivered to the address indicated during the order.
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9. INTELLECTUAL PROPERTY RIGHT
The Customer is prohibited from reproducing, representing and adapting, directly or indirectly, the Site, in whole or in part, in any form whatsoever. All intellectual property rights relating to any Isabelle Weislo article, whether registered or not, are and will remain the exclusive property of Isabelle Weislo.
Isabelle Weislo is the exclusive holder of the intellectual property rights on creations, products, designs and models. All the elements that make up the site (images, graphics, photographs, texts and videos) are the exclusive property of Isabelle Weislo. This means that the partial or total reproduction of these elements is prohibited and would mean an infringement.
Any total or partial reproduction, downloading, modification or use of the illustrations, images, photos, logos and models of Isabelle Weislo, for any reason and on any medium whatsoever, without the express prior written consent of Isabelle Weislo, is strictly prohibited.
Are also strictly prohibited, without the prior express written consent of Isabelle Weislo
- the establishment of hypertext links to pages or elements registered and readable on the Isabelle Weislo site
- any use that does not comply with this license to use the Isabelle Weislo Site for sale or any other direct or indirect commercial use.
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10. Validity of the general conditions of sale
If any of the provisions of these general conditions of sale is declared null in whole or in part, the other provisions and the other rights and obligations arising from these general conditions of sale shall remain unchanged and shall remain applicable.
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11. Disputes - Applicable law
These general conditions of sale are subject to French law and the applicable language is therefore French. They take the place of a contract between the customer and the seller (Isabelle Weislo).
In the event of difficulty arising during the ordering or delivery of the Articles, the Customer will have the possibility, before any legal action, to seek an amicable solution with Isabelle Weislo.
In the absence of an amicable solution or recourse to mediation, all disputes to which the general conditions of sale could give rise will be submitted to the competent court in application of the rules enacted by the code of civil procedure and the code of consumption.